الدعم

في أي عمل ناجح يجب أن يكون هناك خدمة عملاء وصيانة ممتازة، ونظام دفـاتــر يعطيك أدوات لمتابعة كل طلبات الدعم الفني وبلاغات المشاكل من العملاء لكي تتمكن من الاستجابة لها بسرعة. كما ستساعدك قاعدة البيانات التي تتضمن كل الاستفسارات على معرفة أماكن الخلل والمتكررة ومن ثم التركيز على فرص تطوير عملك التجاري محققا بعدا أفضل من رضا العملاء.

في هذا التطبيق، أي “الدعم”، يمكنك متابعة الاستفسارات القادمة عن طريق بريدك الالكتروني باستخدام تذكرة الدعم، كما يمكنك القيام بدراسة مشاكل العملاء الواردة على منتجات محددة برقم تسلسلي معين، مما يمكنك من بناء قرار الدعم بناء على حالة الضمان لهذا المنتج وأي معلومات أخرى لها علاقة بذلك. كما يمكنك كذلك عمل جدول للصيانة للمنتجات بأرقامها التسلسلية ومن ثم حفظ سجلات زيارات الصيانة التي تمت لعملائك.

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