إذا كنت تبيع أصنافا تحت الضمان أو إذا كانت قد بيعت ومعها عقد خدمات صيانة، فيمكن لعميلك أن يتصل بك للسؤال عن الضمان أو لتمديد المدة بإعطائك الرقم التسلسلي لهذا الصنف.
لتقييد هذه المكالمة، قم إنشاء بلاغ عميل جديد ثم أضف اسم العميل ورقم الصنف التسلسلي ليقوم النظام بعد ذلك تلقائيا بجلب تفاصيل هذا الصنف، وبيان ما إذا كان تحت الضمان أو بعقد صيانة سنوي.
يجب عليك أيضا إضافة وصف مشكلة العميل وإسنادها إلى الشخص الذي سيكون من واجبه النظر في المشكلة وحلها.
لكي تنشئ بلاغ عميل جديد:
دعم > مشكلة عميل >جديد مشكلة عميل Toggle
إذا كنت بحاجة لزيارة العملاء لمعالجة المشكلة، يمكنك إنشاء سجل زيارة صيانة جديد من هذا البلاغ.
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